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Refund Policy

Last Updated: September 6, 2025

At Physician's Total Wellness, we are committed to providing you with the highest quality, physician-selected supplement and wellness education. We investigate the efficacy and purity of our products. This policy outlines the procedures for returns and refunds to ensure a clear and fair process for our valued clients.

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If you have any questions that are not addressed below, please do not hesitate to contact our support team.

 

Dietary Supplements

Physicians Total Wellness does not fulfill vitamin or supplement orders. All returns and refund considerations are those of our affiliated partner:

  • Please note that all our professional-grade supplements are sourced and shipped directly from our dispensary partner, Fullscript. Please refer to the Fullscript return policy for detailed information on the availability of returns for any product purchased from Fullscript.

  • For health and safety reasons, Fullscript cannot accept returns of any product that has been opened or has a broken seal.

 

Lab Testing Services

We are pleased to offer lab testing services through our laboratory testing partner, Quest Diagnostics. Currently, lab testing services are only available to Illinois residents.  Refunds on lab testing are available for up to 90 days, or until such time as a sample has been registered as having been collected by Quest Diagnostics. Once a sample has been registered as collected by Quest Diagnostics, or a period of greater than 90 days has elapsed, the service is considered rendered and is no longer eligible for a refund.

 

Digital Products & Consultations

All sales of digital products, such as e-books or video courses, are final and non-refundable. Fees for consultation services with Dr. Dhillon are fifty percent (50%) refundable once contracted, until the time that services have been rendered. Fees for consultation services with Dr. Dhillon are non-refundable once the service has been rendered.

 

Damaged or Incorrect Orders

Please refer to the Fullscript return policy for further information on damaged or incorrect orders, in addition to details on return processing times, payment refunds and their product shelf-life guarantee.

An up-to-date Fullscript return policy can be found at this link: https://support.fullscript.com/articles/return-policy/

 

Contact Us

For any questions regarding our Refund & Return Policy, please contact us:

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